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Shipping Policy

Every BrickWood order ships by FedEx Ground or freight, and shipping is FREE on orders of $24 or more to the contiguous United States. Here’s how your pizza oven kit, refractory materials and accessories get to your driveway.

At a glance

  • FREE shipping on orders of $24+To the lower 48 states
  • In-stock orders ship in 1–2 business daysUsually sooner. Tracking is emailed when it ships
  • Ships to the contiguous U.S.Canada, Mexico, AK, HI & Caribbean: see International Shipping
  • No expedited shippingNo overnight, 2-day, USPS or local pickup

01Where We Ship & Free Shipping

We ship to street addresses in the contiguous United States (the lower 48 states and Washington, D.C.). Orders of $24 or more ship FREE, and every refractory product ships FREE to the lower 48, including fire brick, which travels by freight with the freight already built into the price.

  • FedEx Ground and freight carriers need a street address, so we can’t deliver to P.O. boxes.
  • We can’t ship to APO, FPO or DPO military addresses.
  • Shipping to Alaska, Hawaii, Guam, Canada, Mexico or the Caribbean? See Outside the Lower 48 below.

02How Your Order Ships

Oven kits, foam forms and accessories ship FedEx Ground from our warehouse in Washington State. In-stock orders ship within 1–2 business days, usually sooner, and FedEx Ground delivers in 1–5 business days, depending on how far you are from Washington.

Refractory and bagged materials (fire brick, castable refractory, refractory mortar, ceramic fiber blanket and the like) ship from the refractory warehouse closest to your jobsite. That keeps prices down and gets heavy materials to you faster, but it also means your order may arrive in several deliveries on different days. That’s normal.

Need it faster?We don’t offer overnight, 2-day or 3-day shipping, UPS or USPS delivery, or local pickup and will-call. Our kits ship in very large boxes, and expedited rates can run several hundred dollars, so FedEx Ground keeps your oven affordable.

03Freight Delivery

Heavy, palletized items like fire brick and bulk refractory ship by commercial freight. Here’s what to expect:

  • The carrier calls you the day before delivery to set up a time, so leave a phone number you’ll answer at checkout and in the order notes.
  • Curbside delivery with liftgate service is included. The driver lowers the pallet to the curb or the end of your driveway; moving it onto your property is up to you.
  • Someone must sign for it. Inspect the pallet before you sign.
  • Write any damage on the delivery receipt before the driver leaves. Damage that isn’t noted when you sign can’t be claimed later.

04Tracking Your Order

When FedEx scans your boxes, you’ll get an email from FedEx with your tracking number (look for “FedEx Shipment Notification”). You can also sign in to your BrickWood account to see your order status. Kits ship in several boxes, so check the master tracking number to see all of them.

Can’t find the email? Check your Spam, Junk and Promotions folders, then contact us with your order number.

05Shipping Outside the Lower 48

We don’t ship directly outside the contiguous U.S., but plenty of BrickWood ovens are built in Canada, Mexico, Alaska, Hawaii, Guam and the Caribbean. We ship your order FREE (on qualifying orders) to a U.S. address you choose, and you take it from there:

Canada

Border pickup

Ship to a package-receiving business on the U.S. side of your border crossing, then drive down and bring it home.

See border crossings

Mexico

Border pickup

Ship to a package-receiving business in a U.S. border town across from your city, then pick it up.

See border crossings

Alaska, Hawaii & Guam

Freight forwarder

We ship to DHX – Dependable Hawaiian Express in Seattle, who carries it the rest of the way.

How it works

The Caribbean

Freight forwarder

We ship to Interworld Freight in Miami, with weekly sailings across the Caribbean.

How it works

Good to knowTalk to the receiving business or freight forwarder before you order. Their fees, plus any duties, import taxes and customs paperwork, are paid to them, not BrickWood. Orders shipped to a border business or forwarder for delivery outside the lower 48 can’t be returned.

06Damaged, Missing or Wrong Items

Please open and inspect every box as soon as your order arrives. If anything is damaged, missing or not what you ordered, contact us right away with your order number and photos of the boxes and the items. We’ll make it right.

Remember, items often arrive on different days. Before reporting a missing item, check your tracking emails to see whether another delivery is still on the way.

07Order Changes & Cancellations

Need to change or cancel an order? Contact us as soon as possible. We ship fast, but we’ll do our best to catch it before it leaves.

Refractory materials can’t be cancelled, returned or refunded once your order has shipped. See our Returns & Refunds Policy for details.

BrickWood Store Policies

Everything about ordering, shipping and returns, in one place.

Shipping PolicyFREE shipping rules, FedEx Ground, freight delivery and tracking.Returns & Refunds30-day returns, what can’t be returned and how refunds work.International ShippingCanada, Mexico, Alaska, Hawaii, Guam and the Caribbean.Privacy PolicyWhat we collect, why, who sees it and your choices.Terms of ServiceThe ground rules for using the site and ordering from us.

Still have a question?

Send BrickWood Customer Care a message and we’ll reply by email. Include your order number if it’s about an order.

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