THIS PAGE IS UNDER A MAJOR REMODEL THIS WEEK - WE APOLOGIZE ABOUT THE MESS!
Please use this temporary email address if you need to contact us (copy / paste) NOV@BrickWoodOvens.com
Pizza Oven Kits & Packages
Construction Materials
Contact BrickWood Ovens
Frequently Asked Questions
What is BrickWood Ovens Phone Number?
BrickWood Ovens is committed to supporting our customers who want to save money on their outdoor projects, which is why we operate exclusively through email. This method helps us keep our operational costs low, allowing us to pass those savings directly on to you. Additionally, we offer detailed and reliable support to ensure you have all the information needed to successfully complete your projects. Thank you for understanding our dedication to helping you save while you build!
To contact BrickWood Ovens, simply click the icon (shown on the right) that is at the bottom of this page. We will reply to your inquiry in 24-48 business hours.
Where are my free plans? I filled out the form but haven’t received anything yet.
If you haven’t received the email containing all of our free DIY plans, please check your Spam or Promotions folders, as it may have ended up there. Email filters, especially with Google, can sometimes misclassify our messages, so it’s a good idea to check! You can also try re-requesting the plans using a different email address. If none of these options work, click here to be redirected to a page where you can download all of our plans directly from our site.
Where is my Ceramic Fiber Blanket?
Your ordered products may arrive on different days due to our shipping processes and the availability of items in our warehouse. For example, items like the Ceramic Fiber Blanket are sourced from our nearest refractory partners, allowing us to reduce shipping costs and pass those savings on to you. While we strive to deliver your products as quickly as possible, some items may be shipped separately based on their location or shipping method. Rest assured, we’re doing everything we can to ensure your order arrives promptly!
Step 48 - Why was it removed from the plans?
We have removed Step 48, which suggested using dry flour to secure the hearth fire bricks. Instead, we now recommend using ash from the curing fires to fill the joints between the fire bricks, effectively locking them in place. We will update our instructions soon to reflect this change, but in the meantime, please use the curing fire ash for proper installation.
How do I submit pictures &/or videos of our oven project
We love receiving photos, videos, and product reviews from our customers that showcase their BrickWood projects! Once your oven is fully constructed and you’ve captured some stunning shots from various angles (to use as your project gallery's main image), please head over to our Photo, Video, and Product Review submission page to share your work with us. Once we’ve posted your images &/or video, we’ll send you an email to let you know that your gallery page is live.
We truly appreciate your willingness to share your experience, and we can’t wait to see your amazing creations! Thank you for considering submitting your images!
BrickWood Ovens Photo, Video & Review submission page
I misplaced my foam Chimney Forms. Can I order a replacement set?
If you've misplaced your foam chimney forms, you can order a replacement set at no cost! We only ask that you cover the shipping via FedEx or UPS Ground (expedited shipping is not available). To order a new set, simply click Foam Chimney Form Replacements.
If you have extra foam available and want to create a quick substitute form, the dimensions for the assembled forms are 5" x 5" x 13".
What days do you ship on and how do you ship?
BrickWood Ovens pizza oven kits are shipped from Lynden, WA. It’s a small border town on the tip-top left corner of the United States… a stones-throw from Canada. And when we do throw stones at the Canadians, they usually apologize when we hit one of ‘em.
Refractory & Bagged Materials such as Ceramic Fiber Blanket, Fire Brick, Refractory Mortar, Castable Refractory Cement, etc., are shipped from our refractory partners closest to your jobsite / location. This helps keep our prices low and provides the fastest possible delivery.
FedEx Ground Shipping:
BrickWood Ovens ships all US orders via FedEx Ground. We do not offer Overnight, 2-Day, Express, UPS or USPS delivery. In addition, we do not offer local pick-up or Will-Call service.
Freight Shipping:
We do not have control over the arrival day or time, but you will receive a phone call from the freight forwarder the day before your pallet(s) arrival so you can make delivery arrangements. For this reason, it is critical to provide the most relevant phone number during check out. Our freight includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.
Customers are required to sign for freight delivery, so be sure to inspect the item before accepting delivery. Any damage present upon arrival MUST BE ANNOTATED when accepting the delivery. BrickWood Ovens LLC is not liable for damages that were failed to be noted at time of delivery.
International Shipping:
Orders shipping internationally are not eligible for free shipping nor eligible for returns.
Canada:
Once you have added all the items you want to purchase to your cart, simply enter your Canadian “Ship-To” address and click on “Update” and you will see the updated cost of shipping to Canada. We try to keep the costs as LOW as possible, but those taxes, duties, customs fees, etc… are beyond our control.
For the lucky 75% of Canadians that live 100 miles (160 kilometers) from the US border, you can save hundreds of dollars by having your DIY wood-fired pizza oven kit from BrickWood Ovens shipped directly to a US based parcel / package facility near your home. Simply reach out to any of the locations shown below and inquire about their incoming shipping rules prior to ordering from BrickWood Ovens. USA / Canada Border - Parcel & Package Pick-up Locations.
Hawaii & Guam:
We ship to Hawaii and Guam via Dependable Hawaiian Express, a low-fee freight forwarder based in Seattle that makes weekly sailings between Seattle and Hawaii / Guam. Click here for more information about shipping to Hawaii & Guam.
Caribbean Countries:
Believe it or not, we ship a lot of pizza oven kits to the Caribbean! We can ship your order to Blue Ocean Transport - a freight forwarder in Miami, FL that makes weekly sailings between Miami and several Caribbean locations & the Virgin Islands. They can forward your pizza oven kit to your tropical destination for a nominal fee. Click here for more information about shipping to Caribbean countries.
APO / FPO / DPO:
We are unable to ship to APO / FPO / DPO addresses at this time.
Everybody Else:
We are unable to ship the BrickWood Ovens products outside of the continental United States & Canada due to the insanely high cost of international shipping. Our oven kits come in very large boxes, so shipping these large kits overseas has become very, very expensive… therefore, we discontinued international shipping.
Do you ship to Canada?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Do you ship to Hawaii, Alaska or the US Territories?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Do you offer International shipping?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
x
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Pizza Oven Kits & Packages
General Questions about Pizza Oven Kits and Packages
Question 1
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 2
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 4
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 5
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Mattone Barile Series Questions
Question 1
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 2
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 3
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 4
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Question 5
Question 6
Question 7
Cortile Barile Series Questions
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Mattone Cupola Questions
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Construction Materials
Where to find Fire Brick, Silica Sand, Fire Clay & other Masonry Materials
brickwoodovens.com/pages/locator
How to make High-Temperature Mortar
High-Temperature Mortar – Low-Cost 4 Material Blend
High-Temp Mortar is basically the glue that holds all the brick and block together on all wood-fired ovens (and fireplaces). This simple and inexpensive high-temperature mortar recipe is used the world over. From Australia to Zimbabwe… we all make it the same way.
In a clean wheelbarrow or mixing tub, thoroughly dry-mix the (4) materials listed below in a 3:1:1:1 ratio.
3 Parts Silica Sand
1 Part Hydrated Lime
1 Part Fireclay
1 Part Portland Cement
Silica Sand –
Silicon is the 2nd most abundant element in the earth’s crust – so it should be easy to find bags of Silica Sand near you - right? Well, not so much. Pure Silica Sand (which is almost like powder) can be elusive. Some Landscape supply stores 422 carry this item – some don’t. But almost EVERY Pool Supply store does (it’s pool filter sand) Google.com/maps/search/Pool+Supply 155
image . image
ONLY USE THESE TYPES OF SAND
Pool Filter Sand
Fine Sand
Fine Silica Sand (All mesh sizes)
(The Finer the Grain the Better)
DO NOT USE -
All-Purpose Sand
Concrete Sand
Course Sand
Mason Sand
Medium Sand
Mortar Sand
Multi-Purpose Sand
Natural Sand
Play Sand
Sand / Topping
image . image
Fire Clay / Mortar Clay / Bricklayers Clay -
Pure Fire Clay, Mortar Clay and/or Bricklayers Clay is an organic material that has been dried and turned into a powder form. It is usually a brackish red / brown in color or it could be white / grey. The texture is like baking flour or baking soda.
These powdered clays can be found at most Masonry and Landscape Supply Stores 422 for about $10 - $15 a bag. You may find a bag at a Big Box store, but it’s unlikely. And you will never find fire clay at a Refractory Materials dealer.
If you can’t find a bag near you, be sure to check with your local Ceramic Supply Google.com/maps/search/ceramic 320 and they can order a bag of Fire clay for you.
If all else fails - we can always ship you a bag of Fire Clay 241.
image
Hydrated Lime / Powdered Lime / Construction Lime -
This is the product that confuses some of our customers. It is NOT granulated Lime that is sold in the plant section at Home Depot or Lowes but a white and fluffy material that looks and feels like powdered sugar. It is used in the masonry and landscape industry – but it also used in the Plant Nursery industry in 50lb bags.
If you are unable to find this product at your Landscape Supply, call a local Plant Nursery and they can order lime for you - Google.com/maps/search/plant+nursery 152
image
Portland Cement -
Portland Cement is sold at EVERY Big Box and most Mom & Pop hardware and lumber stores. It’s a staple in the construction industry… and it’s cheap! Just make sure you buy pure Portland Cement – NOT PORTLAND CEMENT WITH LIME PRE-MIXED INTO IT. That will throw-off the mixture of the high-temp blend.
PLEASE NOTE - THIS IS A SCRATCH RECIPE FOR HIGH-TEMPERATURE MORTAR. NO MATTER WHAT YOU READ ONLINE OR WATCH ON YOUTUBE, THIS BLEND CAN NOT, AGAIN, CAN NOT BE USED AS A HOMEMADE CASTABLE REFRACTORY. THIS RECIPE IS TO BE USED AS A MORTAR ONLY.
Be sure to Download & Print this High-Temperature Mortar Recipe!
BrickWood Ovens Installation Instructions
Join the HOW TO MAKE HIGH TEMPERATURE MORTAR discussion on the BrickWood Ovens Forum!
Vermiculite / Perlite & Portland Cement Insulation
How to Make / Mix Perlite or Vermiculite with Portland Cement for Pizza Oven Insulation
Insulation is crucial in the walls of your home. It keeps your home warm in the cold winter months and cool in the hot summer months. It is equally crucial in your BrickWood Box. When you are baking in the LOWER OVEN, the insulation that is in the cinderblock helps retain the heat that was created when you fired the oven.
The insulation mix that is in the HEARTH SLAB (under the hearth slab firebricks) keeps the heat in the hearth firebrick. If you didn’t have the insulation mix in the hearth slab, the slab would absorb the heat from the hearth firebrick like a sponge absorbs water. This heat absorption would prevent the hearth firebrick from reaching their maximum heat retaining potential. And super-hot hearth firebrick not only radiate intense heat for hours (which is really helpful when BBQ’ing), but you will actually use less firewood compared to metal lined wood-fired BBQ’s.
The insulation mix in the UPPER OVEN (between the 2 rows of firebrick and the concrete panels) help retain the intense heat that is made during the pig roasting process – and retains the heat that is created during the smoking process (when the fire is made in the lower oven). As the smoke rises out of the smoker opening (which is the 13½” x 2½” hole in your hearth slab), the heat from the fire and smoke is retained in the upper oven firebrick which aids in the smoking / cooking process. If you didn’t have insulation between the 2 rows of firebrick and the concrete panels, the outside temperatures would cool the firebrick and your oven would be much less efficient.
image.png1329×323 870 KB
So where do you find Vermiculite or Perlite in your area? If your local MASONRY and LANDSCAPE SUPPLY 40 doesn’t carry 2cf or 4cf bags of Vermiculite or Perlite, you can also try your local PLANT NURSERY 9 as both minerals are used in potting soil to help retain moisture (it’s those little white balls in the potting soil). If that’s a no-go, simply jump over to the Uline.com 109 website (www.Uline.com/BL_3801 184) and purchase (2) of the 4cf bags of GRADE 2 or GRADE 3 Vermiculite. They will ship the Vermiculite to your home or jobsite. Their Vermiculite is always in stock and their prices are decent.
DO NOT go to your local Big Box hardware store or Plant Nursery and buy bag after bag of the small 8qt or 10 Liter bags of Vermiculite or Perlite. You would need over 200 of the 8qt bags to equal the 8cf bags of Vermiculite / Perlite that is needed for the construction of your BrickWood Box. If you see the words “Quart” or “Liter” on the bag – put it back on the shelf and look for 2 cubic foot or 4 cubic bags (like shown below).
perlite%20vs%20vermiculite
perlite%20vs%20vermiculite3035×2927 2.32 MB
How to Mix the Vermiculite / Perlite and Portland Cement Insulation Blend -
VERMICULITE or PERLITE and PORTLAND CEMENT – Dry Mix 5 parts Vermiculite or Perlite - to - 1 part Portland Cement in a Mixing Tub or Wheelbarrow - (5 Gallons / Shovel - to - 1 Gallon / Shovel). Add just enough water to get the entire blend wet as you mix with a shovel or hoe (hoes are good for this process). DO NOT OVER WATER! There should be ZERO water puddling! Average drying time is about 5 - 6 days.
image.png649×572 249 KB
Join the Portland, Vermiculite, Portland Cement discussion on the BrickWood Ovens Forum!
What is a Frost Line & What is my Frost Line
The frost line, also called frost depth or freezing depth, is most commonly the depth that the groundwater in soil is expected to freeze. The frost depth depends on the climatic conditions of an area, the heat transfer properties of the soil and adjacent materials, and on nearby heat sources. You have to have freezing weather for a while to have a deep frost line. - wikipedia
If you have a 28" frost line, you will need to build your base slab 28" below grade (“Grade” means “Ground Level”). If your frost line is at 28", you slab will need to be about 36" thick.
As for the need to building a base foundation… that is going to be your call. Several city / states require any load bearing structure be built on a frost line slab. Others city / states have no written law regarding frost line construction, so a standard 6" slab on 4" of gravel is fine.
FROST LINE PENETRATION MAP by BRICKWOOD OVENS
FROST LINE PENETRATION MAP by BRICKWOOD OVENS.jpg1540×994 270 KB
.
BUILDING YOUR BRICKWOOD BOX TO THE FROST LINE
BUILDING YOUR BRICKWOOD BOX TO THE FROST LINE.JPG
1243×861 283 KB
Join the Frost Line discussion on the BrickWood Ovens Forum!
MSDS, Product Data & Spec Sheets
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Can I resue the Pizza Oven Form?
Mattone Barile / Mattone Barile Grande - Possibly. Many have done it.
Cortile Barile - Impossible.
Mattone Cupola - Ditto.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Fire Brick
Where can I find Fire Brick?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Sales & Ordering
Payments & Financing
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
My entire order hasn't arrived yet. Do deliveries occur on different days?
Yes. Depending on what products you ordered, the delivery dates of each item may vary as several products are drop-shipped from the manufacturer. Since we work with regional distributors, our delivery date and their delivery date may differ.
Active Duty Military & First Responders Discount
As kids, we held our heroes on an elevated pedestal. They were those among us that would go above and beyond for their fellow man. The kind of person that would run into a burning building to save someone’s mother or son… the kind of person that willingly volunteers to serve others at home or overseas in some of the worst conditions imaginable… the kind of person you tell your kids to respect and honor.
All the employees at BrickWood Ovens would like to say a special THANK YOU to all our men and women in uniform!
If you are currently ACTIVE DUTY in any branch of the government (shown above or listed below), you deserve a discount! And we’d like to send you one!
Simply EMAIL US from your government email address (e.g. johndoe@usmc.mil) and put in the subject line “HERO DISCOUNT CODE”
or
Send us a selfie of yourself in uniform (recent date / time stamp) and MMS it from your phone to - sales@brickwoodovens.com.
Within 24 hours of receiving your request, we will send you a promotional discount code that you can use during checkout.
Thank You & God Bless!!
From All of Us at BrickWood Ovens
(Navy, Army, Air Force, Marines, Coast Guard, Police, Fire Department, Border Patrol / DHS, EMT / Emergency Medical Technician)
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Shipping & Returns
Returns
Items can be returned for a refund within 30 days of your order date if items are unused and in re-sellable condition.
Before you return your order, we will need for you to request an Return Merchandise Authorization number (RMA). This can be done by emailing our Shipping & Receiving department by clicking on this link - Returns. Be sure to include your order number with your return request.
After you receive your RMA number, write the number on the outside of all the boxes you are returning. Take those boxes to your local Authorized UPS or FedEx shipper and send the boxes to the address on your RMA. BrickWood Ovens is not responsible for return shipping charges.
Once we receive the return and verify that the items are unused and in re-sellable condition, we will process a credit / refund in the form of payment used to make your purchase. You can expect to receive your refund within two weeks of shipping your package back to us.
Please Note – While we do offer “Free Shipping” on many of our products, shipping is not free for us. In fact, shipping our products across the country is quite expensive! To offset the costs of shipping your products, we do charge “FedEx Surcharge” up to 25% on all returned items. This charge basically helps us recover the costs of the actual shipping charges of the initial shipment.
Returns, Refunds &/or Exchanges
We want you to be completely satisfied with the products you purchase from BrickWood Ovens! If you are unsatisfied with your purchase for any reason, please let us know, and we will do our best to rectify any issues you may have as quickly as possible.
We offer a simple return policy allowing you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by BrickWood Ovens.
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Refund Eligibility:
To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.
BrickWood Ovens is not responsible for return shipping costs.
The cost of original outbound shipping will be deducted from the refund total.
Refractory & Bagged materials (fire bricks, refractory mortar, castable refractory, perlite / vermiculite, lime, fire clay, etc…) are NOT eligible for return / refund.
International / Overseas Orders are not eligible for return / refund.
Returns are usually processed within 8-10 business days, but processing time may be longer during seasons of high volume. The bank associated with the charge may also have additional processing time before issuing a credit.
Food items (such as flour, wheat berries, tomatoes, etc.) are NOT eligible for return due to US Food and Safety Regulations.
BrickWood Ovens LLC Reserves The Right To Refuse A Refund Or Apply A Restocking Fee If:
The item returned does not match the original item shipped.
The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
The item was damaged during return shipment due to improper or insufficient packaging.
The item being returned has been used or is no longer in new and resalable condition.
The item is returned after the 30-day return window.
To Proceed With A Return Or Exchange:
To return or exchange your order, we will need for you to request a Return Merchandise Authorization number (RMA). This can be done by emailing - sales@brickwoodovens.com
Be sure to include the following information with your return request.
Order Number
Reason for Return (or exchange)
Once you receive an RMA number, write that number on the outside of each box you are returning.
Return Shipping Label (Option 1) - Purchase & Print your return shipping labels online and schedule a FedEx Ground Pick-up at your location. https://www.fedex.com/lite/lite-ship.html#address
Return Shipping Label (Option 2) - Take the box(es) to your local Authorized UPS or FedEx Shipping Center and they will generate a return label(s) for you and provide package handling.
Return Address:
BrickWood Ovens1706 Front StreetUnit 730Lynden, WA 98264
Updated on 2.28.22
Can you ship to P.O boxes
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Can you Overnight or 2-Day / 3-Day my order?
Shipping the Mattone Barile Grande from our warehouse to Pittsburgh via our standard shipping method (FedEx Ground) costs about $60! If you were to overnight that box, you are looking at $400.. and $300 for 2 day! YIKES!
We ship within 24-48 hours of receiving your order, so if you can, please readjust your schedule so your order can ship via standard FedEx Ground. Your wallet will thank you!
Can you ship the oven via USPS instead of FedEx or UPS?
BrickWood Ovens boxes are BIG... USPS trucks are small... It's a No-Go...
Most of our oven forms, molds and accessories are shipped in boxes that are larger than USPS size limits.
Freight Shipping
We do not have control over the arrival day or time, but you will receive a phone call from the freight forwarder the day before your pallet(s) arrival so you can make delivery arrangements. For this reason, it is critical to provide the most relevant phone number during check out. Our freight includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.
Customers are required to sign for freight delivery, so be sure to inspect the item before accepting delivery. Any damage present upon arrival MUST BE ANNOTATED when accepting the delivery. BrickWood Ovens LLC is not liable for damages that were failed to be noted at time of delivery.
How do I track my order? Where is the Shipping / Tracking Number?
When we process your order, we auto-generate your FedEx Ground shipping labels. After we place the labels on your product(s), our super-cool FedEx rep pulls up to the warehouse and scans the labels on each box before delicately placing your order in their truck. When this scan occurs, you are automatically sent an email with your tracking numbers from FedEx. To track your packages, simply open the email from FedEx that reads "FedEx MPS Shipment Notification" and click on the link that reads "Tracking Number" or "Master Tracking Number".
Once you click on the link, you will see the status of you order and an ETA of when your packages will arrive to your requested Ship-To address.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Weights and measurements of shipping boxes
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Contact BrickWood Ovens
Returns
Items can be returned for a refund within 30 days of your order date if items are unused and in re-sellable condition.
Before you return your order, we will need for you to request an Return Merchandise Authorization number (RMA). This can be done by emailing our Shipping & Receiving department by clicking on this link - Returns. Be sure to include your order number with your return request.
After you receive your RMA number, write the number on the outside of all the boxes you are returning. Take those boxes to your local Authorized UPS or FedEx shipper and send the boxes to the address on your RMA. BrickWood Ovens is not responsible for return shipping charges.
Once we receive the return and verify that the items are unused and in re-sellable condition, we will process a credit / refund in the form of payment used to make your purchase. You can expect to receive your refund within two weeks of shipping your package back to us.
Please Note – While we do offer “Free Shipping” on many of our products, shipping is not free for us. In fact, shipping our products across the country is quite expensive! To offset the costs of shipping your products, we do charge “FedEx Surcharge” up to 25% on all returned items. This charge basically helps us recover the costs of the actual shipping charges of the initial shipment.
Returns, Refunds &/or Exchanges
We want you to be completely satisfied with the products you purchase from BrickWood Ovens! If you are unsatisfied with your purchase for any reason, please let us know, and we will do our best to rectify any issues you may have as quickly as possible.
We offer a simple return policy allowing you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by BrickWood Ovens.
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Refund Eligibility:
To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.
BrickWood Ovens is not responsible for return shipping costs.
The cost of original outbound shipping will be deducted from the refund total.
Refractory & Bagged materials (fire bricks, refractory mortar, castable refractory, perlite / vermiculite, lime, fire clay, etc…) are NOT eligible for return / refund.
International / Overseas Orders are not eligible for return / refund.
Returns are usually processed within 8-10 business days, but processing time may be longer during seasons of high volume. The bank associated with the charge may also have additional processing time before issuing a credit.
Food items (such as flour, wheat berries, tomatoes, etc.) are NOT eligible for return due to US Food and Safety Regulations.
BrickWood Ovens LLC Reserves The Right To Refuse A Refund Or Apply A Restocking Fee If:
The item returned does not match the original item shipped.
The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.
The item was damaged during return shipment due to improper or insufficient packaging.
The item being returned has been used or is no longer in new and resalable condition.
The item is returned after the 30-day return window.
To Proceed With A Return Or Exchange:
To return or exchange your order, we will need for you to request a Return Merchandise Authorization number (RMA). This can be done by emailing - sales@brickwoodovens.com
Be sure to include the following information with your return request.
Order Number
Reason for Return (or exchange)
Once you receive an RMA number, write that number on the outside of each box you are returning.
Return Shipping Label (Option 1) - Purchase & Print your return shipping labels online and schedule a FedEx Ground Pick-up at your location. https://www.fedex.com/lite/lite-ship.html#address
Return Shipping Label (Option 2) - Take the box(es) to your local Authorized UPS or FedEx Shipping Center and they will generate a return label(s) for you and provide package handling.
Return Address:
BrickWood Ovens1706 Front StreetUnit 730Lynden, WA 98264
Updated on 2.28.22
Can you ship to P.O Boxes
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Can you Overnight or 2-Day / 3-Day my order?
Shipping the Mattone Barile Grande from our warehouse to Pittsburgh via our standard shipping method (FedEx Ground) costs about $60! If you were to overnight that box, you are looking at $400.. and $300 for 2 day! YIKES!
We ship within 24-48 hours of receiving your order, so if you can, please readjust your schedule so your order can ship via standard FedEx Ground. Your wallet will thank you!
Can you ship the oven via USPS instead of FedEx or UPS?
BrickWood Ovens boxes are BIG... USPS trucks are small... It's a No-Go...
Most of our oven forms, molds and accessories are shipped in boxes that are larger than USPS size limits.
Freight Shipping
We do not have control over the arrival day or time, but you will receive a phone call from the freight forwarder the day before your pallet(s) arrival so you can make delivery arrangements. For this reason, it is critical to provide the most relevant phone number during check out. Our freight includes free curbside delivery and liftgate service. Upon delivery, the driver will remove the item from the truck, but it is the customer's responsibility to bring the item onto the property.
Customers are required to sign for freight delivery, so be sure to inspect the item before accepting delivery. Any damage present upon arrival MUST BE ANNOTATED when accepting the delivery. BrickWood Ovens LLC is not liable for damages that were failed to be noted at time of delivery.
How do I track my order? Where is the Shipping / Tracking Number?
When we process your order, we auto-generate your FedEx Ground shipping labels. After we place the labels on your product(s), our super-cool FedEx rep pulls up to the warehouse and scans the labels on each box before delicately placing your order in their truck. When this scan occurs, you are automatically sent an email with your tracking numbers from FedEx. To track your packages, simply open the email from FedEx that reads "FedEx MPS Shipment Notification" and click on the link that reads "Tracking Number" or "Master Tracking Number".
Once you click on the link, you will see the status of you order and an ETA of when your packages will arrive to your requested Ship-To address.
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
XXXX
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.